ORDER & CONSIGNMENT INFORMATION

This guide outlines the specific procedures for reservations, consignments, and valuations at LBJ Watches. By transacting with us, you acknowledge and agree to these operational standards.

1. DEPOSITS & RESERVATIONS

To ensure our inventory remains available to genuine collectors, we operate a structured reservation system:

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  Initial Reservation: A 2% deposit at checkout secures your timepiece for 48 hours.
  
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  Extended Reservation: You may extend this period by a further 5 working days by increasing your total deposit to 10%.
  
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  Completion: Payment must be received in full by the end of the reservation period. Failure to complete the transaction will result in the timepiece being re-listed and the forfeiture of the deposit.
  
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  Non-Refundable Status: Deposits are non-refundable and non-transferable. The sole exception is if the timepiece is proven to be significantly not as described. Any other exceptions require explicit written confirmation from LBJ Watches via email.
  

2. CONSIGNMENT SERVICES (SELLING ON BEHALF)

When entrusting us to sell your timepiece, we provide a global marketing platform:

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  Marketing Period: We require a minimum 8-week exclusivity period to allow our sales team to maximize the asset's value.
  
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  Commission Structures: We offer either an agreed "Net Return" amount or a commission-based fee (typically 5%–10%), deducted from the final sale price.
  
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  Withdrawal: If you choose to withdraw your timepiece after marketing has commenced, an administration fee of £150 + VAT applies to cover photography, secure storage, and listing costs.
  

3. QUOTES, VALUATIONS & APPOINTMENTS

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  Validity: All purchase quotes and valuations are valid for 48 hours and are subject to market fluctuations and physical inspection.
  
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  Provisional Quotes: Any quote provided without a physical inspection is a "provisional estimate" only and is not legally binding.
  
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  Appointments: We operate strictly by appointment. Please ensure you have received written confirmation before traveling to our Hatton Garden showroom.
  

4. AUTHENTICITY & VAT

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  100% Authenticity: Every component including dials, movements, bezels, and bracelets are thoroughly inspected and guaranteed to be authentic and fully functional.
  
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  VAT Margin Scheme: Most timepieces are sold under the VAT Margin Scheme (no VAT reclaimable). However, bespoke jewellery, new parts, and service experiences are subject to standard VAT.
  

5. WEBSITE ACCURACY & CONDITION DEFINITIONS

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  Digital Information: Our website is managed by our in-house team. While we strive for absolute accuracy, we reserve the right to correct minor typographical or specification errors. We encourage clients to seek clarification on any specific detail prior to purchase.
  
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  Condition Standards: All watches are pre-owned. The term "Unworn" refers to the aesthetic and physical condition of the asset as a pre-owned item, not its status as "new" from a manufacturer. Only Authorised Dealers can legally define a watch as "New." We offer a 14-day return policy for online orders to protect you against any significant descriptive errors.